Shipping & Returns
Shipping & Order Values - Australian Customers
1) Delivery costs to customers in NSW, ACT, VIC, SA & QLD Metro & WA Metro are the same & are calculated & shown in the Shopping Cart at the time of placing an order.OR
2) You can Pick-up your order from our warehouses in Sydney, Brisbane or Perth.
OR
3) For TAS, NT, regional WA & regional QLD deliveries, additional freight charges may apply for BULKY or HEAVY goods.
If extra freight charges apply, you will be contacted prior to despatch.
Ad-hoc Freight Charges
We reserve the right to charge freight or modify the documented freight charges on any order (ie promotional items etc.) however if undocumented freight charges are going to be charged, you will be contacted prior to despatch for approval.
Returns
We reserve the right to charge a restocking fee for incorrectly ordered goods. Change of mind returns must be requested within 10 business days of receiving the goods. Requests received after this period may not be accepted. Please contact our Customer Service team prior to returning any goods for credit. A GRN number and return paperwork must accompany all returned goods.